Royalti Treatment Frequently Asked Questions (FAQ)

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Welcome to the Royalti Treatment FAQ section! Here you will find answers to common questions about our luxury hair care products and services. If you have a question that isn’t covered here, please feel free to contact our customer support team.

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Orders and Shipping

1. How long does it take to process and ship my order?
   - Once your payment has been successfully processed, it may take up to 24-48 hours to package your order. After packaging, orders are shipped within 3-4 business days.

2. How can I track my order?
   - Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.

3. Do you ship internationally?
   - Yes, we offer international shipping. Shipping rates and delivery times may vary based on the destination. Please check our shipping policy for more details.

4. What should I do if I haven't received my order?
   - If you haven't received your order within the expected timeframe, please contact our customer support team with your order number, and we will assist you in locating your package.

 

Products and Care

5. What types of wigs do you offer?
   - Royalti Treatment offers a variety of wigs, including lace front wigs, full lace wigs, and custom wigs. All our wigs are made from high-quality, luxurious hair to provide a natural look and feel.

6. How do I care for my wig?
   - To maintain the quality and longevity of your wig, we recommend gentle washing with sulfate-free shampoo, conditioning regularly, and storing it on a wig stand when not in use. Detailed care instructions are provided with each purchase.

7. Can I style my wig with heat tools?
   - Yes, our wigs are made from high-quality human hair that can be styled with heat tools. However, we recommend using a heat protectant and avoiding excessive heat to maintain the wig’s quality.

8. Do you offer custom wig services?
   - Yes, we offer custom wig services to meet your specific needs. Please contact our customer support team for more information on how to place a custom order.

 

Returns and Exchanges

9. What is your return policy?
   - Due to the luxurious and intimate nature of our products, all sales are final. We do not accept returns or exchanges. Please review our return policy for more details.

10. What should I do if I receive a defective or damaged item?
    - If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. We will review your request and provide instructions for returning the item if approved.

 

Account and Payment

11. How do I create an account?
    - You can create an account by clicking on the "Sign Up" link at the top of our website and following the prompts. Having an account allows you to track your orders and save your preferences.

12. What payment methods do you accept?
    - We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

13. How can I update my account information?
    - You can update your account information by logging into your account and navigating to the account settings page. From there, you can update your personal details, shipping address, and payment information.

 

Contact Us

14. How can I contact customer support?
    - If you have any questions or need assistance, please contact our customer support team at [RoyaltiTreatmentBoutique@gmail.com]. We are here to help and ensure you have an exceptional experience with Royalti Treatment.

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Thank you for choosing Royalti Treatment for your hair care needs. We are dedicated to providing you with the highest quality products and outstanding customer service.